1. Information We Collect

When you shop at HomeMitra, we may collect the following information:

• Personal details — name, email address, phone number, and date of birth when you register or place an order.
• Delivery information — billing and shipping addresses.
• Payment information — we use secure third-party payment gateways; we do not store your full card details on our servers.
• Browsing data — pages visited, products viewed, search queries, device type, IP address, and browser information via cookies.
• Communications — messages, reviews, or feedback you send us.

2. How We Use Your Information

We use your data to:

• Process and fulfill your orders, including sending order confirmations and shipping updates.
• Manage your account and provide customer support.
• Send promotional emails and offers (you can unsubscribe at any time).
• Improve our website, personalise your shopping experience, and show relevant product recommendations.
• Comply with legal obligations and prevent fraud.

3. Cookies

Our website uses cookies to enhance your experience. These include:

• Essential cookies — required for the website and cart to function.
• Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics).
• Marketing cookies — used to show relevant advertisements on other platforms.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

4. Sharing Your Information

We do not sell your personal data. We may share it with:

• Delivery partners — to ship your orders.
• Payment processors — Razorpay, Paytm, or other secure gateways to handle transactions.
• Analytics providers — Google Analytics and similar tools, under their respective privacy policies.
• Legal authorities — when required by law or court order.

5. Data Security

We employ industry-standard security measures including SSL encryption, secure servers, and access controls. However, no method of internet transmission is 100% secure. We encourage you to use strong passwords and keep your account details confidential.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us at privacy@homemitra.shop.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

8. Contact Us

For any privacy-related queries, reach out to us at support@homemitra.shop or visit homemitra.shop.